Mercure Queenstown Resort | Hotel in Queenstown

| 7.9 (1203 Reviews) |  6 Bathrooms  21 Guests
Fernhill Hotel | Mercure Queenstown Resort

Hotel in Fernhill, Queenstown

The Mercure Queenstown Resort is located on a vantage point overlooking the Remarkables Mountains and Lake Wakatipu. It features a seasonal outdoor pool, spa pools, a gym and a sauna. The onsite South Eatery Restaurant offers local produce and wines with a stunning atrium and panoramic views. All rooms feature views of either the tranquil gardens or Lake Wakatipu and the mountain ranges. Tea/coffee making facilities, a small refrigerator and an LED satellite TV are provided. English and continental buffet breakfast is served each morning in the scenic Rises Restaurant. South Eatery Restaurant has floor-to-ceiling windows and offers à la carte meals in the evenings. The relaxing alpine-themed Lounge Bar features an open fireplace and serves cocktails, beverages and snacks. Queenstown Gardens and Queenstown's city center are 1.6 mi away. Mercure Queenstown Resort has parking, subject to availability, and is 9.3 mi from Queenstown Airport.

Mercure Queenstown Resort is located in Queenstown.

This 147 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Air Conditioner, Parking, Pool, and several others. This is a 4 star rated property and has over 1203 reviews with the average score of 7.9 . Coming to Queenstown and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 147 Bedrooms Hotel if you want to learn more about this BachRentals place in Queenstown. These details are authentic, as they are provided by our partner, booking.com.

This Mercure Queenstown Resort in Queenstown is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Mercure Queenstown Resort”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Sainsbury Road, Queenstown, 9197, New Zealand

Amenities

Air ConditionerAir Conditioner
ParkingParking
PoolPool
Designated Smoking AreaDesignated Smoking Area
TVTV
ViewView
Wheelchair AccessibleWheelchair Accessible
Ocean ViewOcean View
Balcony/TerraceBalcony/Terrace
OceanfrontOceanfront
AccessibilityAccessibility
Transportation/ShuttleTransportation/Shuttle
Security/SafetySecurity/Safety
Business ServicesBusiness Services
Sports/ActivitiesSports/Activities
SkiingSkiing
Wellness FacilitiesWellness Facilities
SpaSpa
FireplaceFireplace
RestaurantRestaurant
BarBar
Guest ServicesGuest Services
EntertainmentEntertainment
BreakfastBreakfast
Child FriendlyChild Friendly
HeatingHeating
Hot TubHot Tub
InternetInternet
LaundryLaundry

Facility Overview

BreakfastBreakfast
  • BarBar
  • FruitFruit
  • Snack barSnack bar
  • Special diet meals (on request)Special diet meals (on request)
  • Kid-friendly buffetKid-friendly buffet
  • Wine/ChampagneWine/Champagne
  • Kids' mealsKids' meals
  • Coffee house on siteCoffee house on site
  • Breakfast in the roomBreakfast in the room
  • RestaurantRestaurant
ParkingParking
  • Accessible parkingAccessible parking
  • Parking on siteParking on site
  • Private ParkingPrivate Parking
  • ParkingParking
ActivitiesActivities
  • Spa lounge/Relaxation areaSpa lounge/Relaxation area
  • SaunaSauna
  • SnorkelingSnorkeling
  • BowlingBowling
  • Happy hourHappy hour
  • FitnessFitness
  • CanoeingCanoeing
  • HikingHiking
  • Bike toursBike tours
  • DivingDiving
  • CyclingCycling
  • Walking toursWalking tours
  • Steam roomSteam room
  • SkiingSkiing
  • Hot tub/JacuzziHot tub/Jacuzzi
  • Mini golfMini golf
  • Fitness centerFitness center
GeneralGeneral
  • Designated smoking areaDesignated smoking area
  • Non-smoking roomsNon-smoking rooms
  • Smoke-free propertySmoke-free property
  • SafeSafe
  • Facilities for disabled guestsFacilities for disabled guests
  • ElevatorElevator
  • HeatingHeating
  • Air conditioningAir conditioning
  • Soundproof roomsSoundproof rooms
  • Family roomsFamily rooms
Guest ServicesGuest Services
  • Room serviceRoom service
  • Vending machine (drinks)Vending machine (drinks)
  • Suit pressSuit press
  • LaundryLaundry
  • Shared lounge/TV areaShared lounge/TV area
  • Meeting/Banquet facilitiesMeeting/Banquet facilities
  • Babysitting/Child servicesBabysitting/Child services
  • Packed lunchesPacked lunches
  • Express check-in/outExpress check-in/out
  • Dry cleaningDry cleaning
  • Daily housekeepingDaily housekeeping
  • 24-hour front desk24-hour front desk
  • Vending machine (snacks)Vending machine (snacks)
  • Ironing serviceIroning service
  • Fax/PhotocopyingFax/Photocopying
  • Baggage storageBaggage storage
  • Tour deskTour desk
  • Car rentalCar rental
  • ConciergeConcierge
InternetInternet
  • InternetInternet
  • WifiWifi
  • Free WifiFree Wifi
OutdoorsOutdoors
  • TerraceTerrace
  • Outdoor fireplaceOutdoor fireplace
  • Outdoor furnitureOutdoor furniture
  • Outdoor poolOutdoor pool
  • Outdoor pool (year-round)Outdoor pool (year-round)
  • GardenGarden
  • Picnic areaPicnic area
  • Sun deckSun deck
Security/SafetySecurity/Safety
  • CCTV outside propertyCCTV outside property
  • Fire extinguishersFire extinguishers
  • Smoke alarmsSmoke alarms
  • Key card accessKey card access
  • 24-hour security24-hour security
  • CCTV in common areasCCTV in common areas
  • Use of cleaning chemicals that are effective against coronavirusUse of cleaning chemicals that are effective against coronavirus
  • Guests have the option to cancel any cleaning services for their accommodation during their stayGuests have the option to cancel any cleaning services for their accommodation during their stay
  • Linens, towels, and laundry washed in accordance with local authority guidelinesLinens, towels, and laundry washed in accordance with local authority guidelines
  • Guest accommodation disinfected between staysGuest accommodation disinfected between stays
  • Breakfast to-go containersBreakfast to-go containers
  • Physical distancing in dining areasPhysical distancing in dining areas
  • Food can be delivered to guest accommodationFood can be delivered to guest accommodation
  • All plates, cutlery, glasses, and other tableware sanitizedAll plates, cutlery, glasses, and other tableware sanitized
  • Delivered food covered securelyDelivered food covered securely
  • Staff follow all safety protocols as directed by local authoritiesStaff follow all safety protocols as directed by local authorities
  • Access to healthcare professionalsAccess to healthcare professionals
  • Process in place to check health of guestsProcess in place to check health of guests
  • First aid kits availableFirst aid kits available
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removedShared stationery (e.g. printed menus, magazines, pens, paper) removed
  • Face masks for guests availableFace masks for guests available
  • Screens or physical barriers between staff and guests in appropriate areasScreens or physical barriers between staff and guests in appropriate areas
  • Cashless payment availableCashless payment available
  • Physical distancing rules followedPhysical distancing rules followed
  • Mobile app for room serviceMobile app for room service
SkiingSkiing
  • Ski storageSki storage
SpaSpa
  • Kids' poolKids' pool
  • Beach chairs/LoungersBeach chairs/Loungers
  • Swimming poolSwimming pool
Transportation/ShuttleTransportation/Shuttle
  • Public transit ticketsPublic transit tickets

Policies

Check-in
Check-in
The minimum age for check-in is 18
Cancellation policy
Cancellation policy
Non refundable
Pet Policy
Pet Policy
Pets are not allowed
Please note, there is a 1.4% credit card surcharge when using a credit card.please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation, guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply.

Reviews

Value for money:
7.82
Location:
8.55
Staff:
8.88
Facilities:
8.19
Comfort:
8.57
Cleanliness:
8.54
Brendan
Aug 21, 2026 07:00:00 AM
Review Score:   10
New Zealand
Reviewer Type: Family With Children
Travel Purpose: leisure
Positive: Gorgeous views and very hospitable for a couple with a toddler
Negative: N/A
Summary: Gorgeous spot would 100 percent book again
See All Reviews

Room Arrangement

Room InfoFacilities
Superior Lake View Room with King Bed
Room Type: Triple
Room Size: 28 m2
1 King bed(s) Bed
Superior Lake View Room with King Bed

Food & Drink

Bottle of water, Tea/Coffee maker

Bathroom

Free toiletries, Private bathroom, Toilet paper, Hairdryer, Shampoo, Conditioner, Toilet, Body soap, Towels, Walk-in shower, Shower

General

Iron, Smoke Alarm, Safety deposit box, Carpeted, Trash cans, Key card access, Heating, Air conditioning, Ironing facilities

Media & Technology

Flat-screen TV, Satellite channels, Radio, Telephone, TV

Services

Wake-up service/Alarm clock, Wake-up service

Kitchen

Wine glasses, Refrigerator

Living Area

Desk

View

Mountain view, View, Lake view

Bedroom

Wardrobe or closet, Linens, Cribs, Alarm clock

Accessibility

Entire unit wheelchair accessible, Raised toilet, Lower sink, Toilet with grab rails, Roll-in shower, Shower chair, Accessible by elevator

Room amenities

Socket near the bed, Clothes rack

Pool and Spa

Pool towels

Layout

Window

Exclusive services

Concierge services, Free gym access, Free spa access
Standard Garden View Room with Two Double Beds
Room Type: Quad
Room Size: 25 m2
2 Full bed(s) Bed
Standard Garden View Room with Two Double Beds

Food & Drink

Bottle of water, Tea/Coffee maker

Bathroom

Free toiletries, Private bathroom, Bath or shower, Toilet paper, Hairdryer, Bath, Shampoo, Conditioner, Toilet, Body soap, Towels, Walk-in shower, Shower

General

Iron, Smoke Alarm, Safety deposit box, Carpeted, Trash cans, Key card access, Heating, Air conditioning, Ironing facilities

Media & Technology

Flat-screen TV, Satellite channels, Radio, Telephone, TV

Services

Wake-up service/Alarm clock, Wake-up service

Kitchen

Wine glasses, Refrigerator

Living Area

Desk

View

Garden view, View, Pool view

Bedroom

Wardrobe or closet, Linens, Cribs, Alarm clock

Accessibility

Entire unit wheelchair accessible, Raised toilet, Lower sink, Toilet with grab rails, Roll-in shower, Shower chair, Accessible by elevator

Room amenities

Socket near the bed, Clothes rack

Pool and Spa

Pool towels

Layout

Window

Exclusive services

Concierge services, Free gym access, Free spa access
Standard Garden View Room with King Bed
Room Type: Triple
Room Size: 23 m2
1 King bed(s) Bed
Standard Garden View Room with King Bed

Food & Drink

Bottle of water, Tea/Coffee maker

Bathroom

Free toiletries, Private bathroom, Toilet paper, Hairdryer, Bath, Shampoo, Conditioner, Toilet, Body soap, Towels, Walk-in shower, Shower

General

Iron, Smoke Alarm, Safety deposit box, Carpeted, Trash cans, Key card access, Heating, Air conditioning, Ironing facilities

Media & Technology

Flat-screen TV, Satellite channels, Radio, Telephone, TV

Services

Wake-up service/Alarm clock, Wake-up service

Kitchen

Wine glasses, Refrigerator

Living Area

Desk

View

Inner courtyard view, Garden view, View, Pool view

Bedroom

Wardrobe or closet, Linens, Cribs, Alarm clock

Accessibility

Entire unit wheelchair accessible, Raised toilet, Lower sink, Toilet with grab rails, Roll-in shower, Shower chair, Accessible by elevator

Room amenities

Socket near the bed, Clothes rack

Pool and Spa

Pool towels

Layout

Window

Exclusive services

Concierge services, Free gym access, Free spa access
Superior Lake View Room with Two Queen Beds
Room Type: Quad
Room Size: 29 m2
2 Queen bed(s) Bed
Superior Lake View Room with Two Queen Beds

Food & Drink

Bottle of water, Tea/Coffee maker

Bathroom

Free toiletries, Private bathroom, Bath or shower, Toilet paper, Hairdryer, Shampoo, Conditioner, Toilet, Body soap, Towels, Walk-in shower, Shower

General

Iron, Smoke Alarm, Safety deposit box, Carpeted, Trash cans, Key card access, Heating, Air conditioning, Ironing facilities

Media & Technology

Flat-screen TV, Satellite channels, Radio, Telephone, TV

Services

Wake-up service/Alarm clock, Wake-up service

Kitchen

Wine glasses, Refrigerator

Living Area

Desk

View

Mountain view, View, Lake view

Bedroom

Wardrobe or closet, Linens, Cribs, Alarm clock

Accessibility

Entire unit wheelchair accessible, Raised toilet, Lower sink, Toilet with grab rails, Roll-in shower, Shower chair, Accessible by elevator

Room amenities

Socket near the bed, Clothes rack

Pool and Spa

Pool towels

Layout

Window

Exclusive services

Concierge services, Free gym access, Free spa access
Standard Lake View Room with Two Queen Beds
Room Type: Quad
Room Size: 26 m2
2 Queen bed(s) Bed
Standard Lake View Room with Two Queen Beds

Food & Drink

Bottle of water, Tea/Coffee maker

Bathroom

Free toiletries, Private bathroom, Bath or shower, Toilet paper, Hairdryer, Shampoo, Conditioner, Toilet, Body soap, Towels, Walk-in shower, Shower

General

Iron, Smoke Alarm, Safety deposit box, Carpeted, Trash cans, Key card access, Heating, Air conditioning, Ironing facilities

Media & Technology

Flat-screen TV, Satellite channels, Radio, Telephone, TV

Services

Wake-up service/Alarm clock, Wake-up service

Kitchen

Wine glasses, Refrigerator

Living Area

Desk

View

River view, Mountain view, View, Lake view

Bedroom

Wardrobe or closet, Linens, Cribs, Alarm clock

Accessibility

Entire unit wheelchair accessible, Raised toilet, Lower sink, Toilet with grab rails, Roll-in shower, Shower chair, Accessible by elevator

Room amenities

Socket near the bed, Clothes rack

Pool and Spa

Pool towels

Layout

Window

Exclusive services

Concierge services, Free gym access, Free spa access
King Room with Lake View
Room Type: Triple
Room Size: 28 m2
1 King bed(s) Bed
King Room with Lake View

Food & Drink

Bottle of water, Tea/Coffee maker

Bathroom

Free toiletries, Private bathroom, Toilet paper, Hairdryer, Shampoo, Conditioner, Toilet, Body soap, Towels, Shower

General

Iron, Smoke Alarm, Safety deposit box, Carpeted, Trash cans, Key card access, Heating, Air conditioning, Ironing facilities

Media & Technology

Flat-screen TV, Satellite channels, Radio, Telephone, TV

Services

Wake-up service/Alarm clock, Wake-up service

Kitchen

Wine glasses, Refrigerator

Living Area

Desk

View

View, Lake view

Bedroom

Wardrobe or closet, Linens, Alarm clock

Accessibility

Lower sink, Entire unit wheelchair accessible, Raised toilet, Accessible by elevator

Room amenities

Socket near the bed, Clothes rack

Pool and Spa

Pool towels

FAQ's

Is this Mercure Queenstown Resort pet-friendly for guests? 

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Mercure Queenstown Resort? 

Check-in time for Mercure Queenstown Resort starts counting from 2:00 PM and check-out is until 11:00 AM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Mercure Queenstown Resort have a swimming pool? 

Yes, this Mercure Queenstown Resort has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Mercure Queenstown Resort? 

Best-rates for the Mercure Queenstown Resort starts from $103 per night with includes Air Conditioner, Parking, Pool, Designated Smoking Area, TV, View, Wheelchair Accessible, Ocean View, Balcony/Terrace, Oceanfront, Accessibility, Transportation/Shuttle, Security/Safety, Business Services, Sports/Activities, Skiing, Wellness Facilities, Spa, Fireplace, Restaurant, Bar, Guest Services, Entertainment, Breakfast, Child Friendly, Heating, Hot Tub, Internet, Laundry with all additional amenities. BachRentals offers a wide selection of accommodation options suitable for every type of adventurer. Our goal is to connect each guest with their perfect rental, resort, or cabin, guaranteeing a delightful and fulfilling experience complete with all essential facilities.

Is Mercure Queenstown Resort a family-friendly place to stay? 

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Mercure Queenstown Resort wheelchair accessible or offer services for disabled guests? 

Based on the information received from our partner, the Mercure Queenstown Resort is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Mercure Queenstown Resort? 

Based on the information reported by the owner or manager, the Mercure Queenstown Resort indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Mercure Queenstown Resort? 

Based on the information reported by the owner or manager, details for the cancellation policy for the Mercure Queenstown Resort are as follows: Non refundable Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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